Orders

What payment methods do you accept?

We accept all major card payments online, including PayPal. In-store, we also accept all card payments and cash

What is your return policy?

We aim to be flexible with refunds, depending on the product and its condition. Each item will have its specific refund terms clearly stated before purchase, ensuring full transparency. At Optimec GmbH, we believe clear communication and honesty are essential to every transaction.

Can I change or cancel my order?

You may change or cancel your order at any time before it is dispatched. Once it has been shipped, standard return or refund conditions will apply.

Products

Do you offer warranties on your products?

Most of our products come with a warranty. For items that are not covered, this will be clearly stated in advance before purchase.

Shipping

Do you ship internationally?

We ship internationally to destinations worldwide. Our shipping methods are reliable, safe, and fast, ensuring your order arrives securely and on time.

How can I track my order?

We provide a tracking number as soon as your order is dispatched, allowing you to follow its progress at any time. If you need assistance or have any questions, our team is always at your disposal.

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Get in touch

We're available 24/7 to assist. Just let us know what we can help you with and we'll do our best.

We'll aim to get back to you within 24 hours.

  • WELL TRUSTED
    Over 100k customers
  • SUPER FAST
    With Express delivery
  • EXPERT HELP
    Seven days a week
  • BEST PRICES
    Unbeatable value